How it works
From enquiry to completed job in seven managed steps
A structured process built around one principle: nobody sees your identity until you decide to go ahead.
At a glance
The seven-step ShieldMatch UK process
- 1
Client submits an enquiry
The client provides the service, location, dates and the personnel, equipment or installation required.
- 2
ShieldMatch UK reviews the request
The platform administrator checks the enquiry and removes or protects identifying customer information.
- 3
Selected providers are invited
Suitable providers whose capabilities and coverage match the requirement receive the job details without the customer's private contact details.
- 4
Providers submit private quotations
Invited providers enter their pricing, service information and quotation validity through their provider portal.
- 5
Client reviews and accepts
The client receives suitable quotation options and chooses the preferred provider.
- 6
Agreements and compliance are completed
The required agreements are accepted and provider compliance documents are checked before customer details are released.
- 7
The security service is delivered
The selected security provider delivers the agreed service. The client and provider can follow the job status and communicate securely through their respective portals.
- 1
Client submits an enquiry
The client provides the service, location, dates and the personnel, equipment or installation required.
- Submit one secure five-step enquiry form.
- Cover service type, site, schedule, officer or unit numbers, and any licensed-premises or installation requirement.
- Upload site plans, risk information or photographs if you have them.
- You receive a reference in the format SM-2026-XXXXXX.
- 2
ShieldMatch UK reviews the request
The platform administrator checks the enquiry and removes or protects identifying customer information.
- Our team reviews the requirement and contacts you if anything needs clarifying.
- Identifying details are separated from the operational brief.
- The enquiry is scoped and priced against realistic UK market rates.
- 3
Selected providers are invited
Suitable providers whose capabilities and coverage match the requirement receive the job details without the customer's private contact details.
- An anonymised opportunity is issued to selected approved providers.
- Providers see the service, region, hours and risk profile — never your identity.
- Each provider submits a private quotation. Providers cannot see one another or one another's pricing.
- 4
Providers submit private quotations
Invited providers enter their pricing, service information and quotation validity through their provider portal.
- We consolidate responses into a single ShieldMatch UK quotation.
- Price, service scope, terms and validity are set out clearly.
- You accept, decline or ask questions from your client portal.
- 5
Client reviews and accepts
The client receives suitable quotation options and chooses the preferred provider.
- A three-party job confirmation records client, ShieldMatch UK and the selected provider.
- The provider's partner agreement is already in place.
- Acceptance is recorded electronically with a typed name, date and audit entry.
- 6
Agreements and compliance are completed
The required agreements are accepted and provider compliance documents are checked before customer details are released.
- Required agreements are accepted by all parties.
- Provider compliance documents are checked before customer details are released.
- Your details are then released to the selected provider by an authorised administrator.
- 7
The security service is delivered
The selected security provider delivers the agreed service. The client and provider can follow the job status and communicate securely through their respective portals.
- The selected security provider delivers the agreed service.
- The client and provider can follow the job status through their respective portals.
- Messaging and documents stay in the portal for the life of the job.
Who is responsible for what
ShieldMatch UK is responsible for
- Reviewing and scoping the enquiry
- Protecting client identity until release is authorised
- Inviting selected providers and collecting private quotations
- Issuing the managed quotation and agreements
- Recording jobs, agreements and the audit trail
The security company is responsible for
- Employing and paying security officers and engineers
- Checking individual SIA licences where the activity is licensable
- Holding the correct technical, electrical and manufacturer accreditations
- Insurance cover and validity
- Risk assessments and site surveys
- Assignment instructions and method statements
- Uniforms, equipment and installed hardware
- Supervision and welfare
- Replacement of officers and engineers
- Service delivery and standards
- Incident management
- Legal and regulatory compliance
ShieldMatch UK connects clients with selected security providers. Provider approvals and qualifications are reviewed individually. SIA Approved Contractor status applies only where relevant to licensable security activities; technology installers may hold different industry approvals, manufacturer accreditations or electrical qualifications. Where stated, approval should be independently verified on the relevant official register.
Ready to start?
Submitting an enquiry is free and takes a few minutes.
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